1. Introduction
GHLWA ("GHLWA," "we," "us," or "our") provides a WhatsApp messaging integration for GoHighLevel ("GHL") agencies and businesses. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, create an account, or use our services (collectively, the "Service").
By accessing or using the Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please do not use the Service.
2. Information We Collect
2.1 Information You Provide
We may collect information you voluntarily provide, including:
- Account information: name, email address, business name, billing details, and login credentials
- GoHighLevel connection data: location IDs, subaccount identifiers, and authorization tokens required to integrate with your GHL workspace
- WhatsApp configuration data: phone numbers, business profile details, and messaging settings you connect through the Service
- Support communications: messages, tickets, and correspondence when you contact us at support@ghlwa.com
- Payment information: processed by our third-party payment providers; we do not store full payment card numbers on our servers
2.2 Information Collected Automatically
When you use the Service, we may automatically collect:
- Usage data: pages visited, features used, session duration, and interaction logs within the dashboard
- Device and browser data: IP address, browser type, operating system, device identifiers, and referring URLs
- Log data: timestamps, error reports, API activity, and system diagnostics used to maintain reliability and security
- Cookies and similar technologies: as described in Section 8
2.3 Messaging and Customer Data
Through your use of GHLWA, message content, contact records, media attachments, and conversation metadata may be transmitted between WhatsApp, GoHighLevel, and our systems to deliver the integration. You are the data controller for end-customer data processed on behalf of your clients; GHLWA acts as a data processor for that information when facilitating messaging workflows you configure.
3. How We Use Your Information
We use collected information to:
- Provide, operate, and maintain the Service
- Connect and synchronize WhatsApp messaging with your GoHighLevel locations and workflows
- Authenticate users and manage subaccounts and team access
- Process subscriptions, invoices, and billing in accordance with our pricing plans
- Deliver customer support, onboarding, and troubleshooting assistance
- Monitor performance, prevent fraud, and improve connection reliability
- Send service-related notices, including security alerts, product updates, and account notifications
- Comply with legal obligations and enforce our Terms of Service
We do not sell your personal information to third parties.
4. Legal Bases for Processing (EEA/UK Users)
Where applicable data protection laws require a legal basis, we process personal data on the following grounds:
- Contract: to provide the Service you subscribe to
- Legitimate interests: to secure, improve, and support the Service
- Consent: where required for optional communications or certain cookies
- Legal obligation: where we must retain or disclose data under applicable law
5. How We Share Information
We may share information in the following circumstances:
- Integration partners: with GoHighLevel, Meta / WhatsApp, and related infrastructure providers necessary to deliver messaging functionality
- Service providers: hosting, analytics, payment processing, email delivery, and customer support vendors bound by confidentiality obligations
- Your authorization: when you direct us to share data or connect third-party tools
- Business transfers: in connection with a merger, acquisition, or asset sale, subject to continued protection of your information
- Legal requirements: when required by law, regulation, legal process, or to protect rights, safety, and security
6. Data Retention
We retain personal information for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. Message and integration logs may be retained for operational, security, and troubleshooting purposes according to our internal retention schedules.
When you close your account, we will delete or anonymize personal information within a reasonable period, except where retention is required by law or legitimate business needs.
7. Data Security
We implement administrative, technical, and organizational safeguards designed to protect your information, including access controls, encryption in transit, monitoring, and secure infrastructure practices. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
You are responsible for maintaining the confidentiality of your account credentials and for configuring appropriate access controls within your agency workspace.
8. Cookies and Tracking Technologies
Our website and dashboard may use cookies, local storage, and similar technologies to:
- Keep you signed in and maintain session security
- Remember preferences and settings
- Analyze usage and improve performance
You can control cookies through your browser settings. Disabling certain cookies may limit functionality of the Service.
9. International Data Transfers
Your information may be processed in countries other than your own, including the United States, where our service providers or infrastructure may be located. Where required, we implement appropriate safeguards for cross-border transfers consistent with applicable data protection laws.
10. Your Rights and Choices
Depending on your location, you may have rights to access, correct, delete, restrict, or port your personal information, and to object to or withdraw consent for certain processing.
To exercise these rights, contact us at support@ghlwa.com. We may need to verify your identity before fulfilling a request. You may also have the right to lodge a complaint with your local data protection authority.
11. Children's Privacy
The Service is intended for businesses and is not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will take appropriate steps to delete it.
12. Third-Party Services
The Service integrates with third-party platforms including GoHighLevel and WhatsApp. Your use of those platforms is governed by their respective privacy policies and terms. We are not responsible for the privacy practices of third-party websites or services linked from our site.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page indicates when revisions take effect. Material changes will be communicated through the Service or by email where appropriate. Continued use after changes constitutes acceptance of the updated policy.
14. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at:
GHLWA
Email: support@ghlwa.com